Frequently Asked Questions

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, redeemable on future purchases. You can also earn points for creating an account, signing up to SMS marketing, birthday rewards and following NBL Store on Instagram, TikTok and Facebook. Perks include early access to drops, priority customer support and a personalised jersey.
Simply create an account at nblstore.com.au. It's free to join. If you already have an account or email subscription, you've already been enrolled — sign in and start earning points.
No, only purchases made after account creation earn points.
100 points = $5. Rookie and Pro earn 1 point per $1 spent. All-Star earns 1.25x points. Hall of Famer earns 1.5x points.
Visit the rewards page and click Redeem next to your chosen reward.
Yes, 12 months after earning them on a rolling basis per purchase.
No limit.
Each tier lasts one year from the date you earned it.
You'll receive an email when you cross a tier threshold.
1 personalised jersey per rolling year.
Add your birthday under Ways to Earn on the Rewards Page. A discount code valid for 30 days will be emailed on your birthday.
A dynamic 12-month period starting from the date you reach a tier. Resets if you move up a tier.
Go to the Rewards Page and click Rewards History.
Yes. The dollar amount paid after discount is refunded, and your points are credited back.
Your rewards will be credited back. The cash portion is refunded to your card.
Currency display across loyalty features may default to AUD. Your selected currency will always display correctly at checkout.
Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, redeemable on future purchases. You can also earn points for creating an account, signing up to SMS marketing, birthday rewards and following NBL Store on Instagram, TikTok and Facebook. Perks include early access to drops, priority customer support and a personalised jersey.
Simply create an account at nblstore.com.au. It's free to join. If you already have an account or email subscription, you've already been enrolled — sign in and start earning points.
No, only purchases made after account creation earn points.
100 points = $5. Rookie and Pro earn 1 point per $1 spent. All-Star earns 1.25x points. Hall of Famer earns 1.5x points.
Visit the rewards page and click Redeem next to your chosen reward.
Yes, 12 months after earning them on a rolling basis per purchase.
No limit.
Each tier lasts one year from the date you earned it.
You'll receive an email when you cross a tier threshold.
1 personalised jersey per rolling year.
Add your birthday under Ways to Earn on the Rewards Page. A discount code valid for 30 days will be emailed on your birthday.
A dynamic 12-month period starting from the date you reach a tier. Resets if you move up a tier.
Go to the Rewards Page and click Rewards History.
Yes. The dollar amount paid after discount is refunded, and your points are credited back.
Your rewards will be credited back. The cash portion is refunded to your card.
Currency display across loyalty features may default to AUD. Your selected currency will always display correctly at checkout.